Technical Service Specialist – Electronic Theatre Controls – Ede

  • Ede

Electronic Theatre Controls

ETC, a leader in events lighting technology, is seeking a Technical Service Specialist to work out of our PENKO office in Ede. This is a technical position, that will assist with the repair, testing and configuration of equipment as well as provide technical support to customers on ETC products.

Our ideal candidate would hold a technical degree in electronics or have equivalent work experience, preferably including experience in electronics repair and troubleshooting.

ETC offers a unique and fun work environment where we actively pursue our mission to have fun and make money. If you are looking for a new challenge and environment to showcase your talent, we would love to hear from you!

Representative Responsibilities:
• Responsible for incoming repairs
• Provide troubleshooting and repair of all products offered by ETC
• Determining if a product can be repaired or if it needs to be replaced
• Completes appropriate paperwork associated with repairs and re-shipments
• Works with TS Admin to facilitate RMA returns
• Provides phone and e-mail technical support for products
• Diagnoses technical problems accurately
• Ensures repairs are made within the time frame agreed upon by ETC and customer
• Informs customer of progress
• Completes follow-up documentation and log cases in the system
• Provides information and guidance for software upgrades
• Provide production configuration of new equipment as assigned
• Provide Engineering Change Orders to warehoused goods as needed
• Provide trade show support
• Prepare equipment
• Assist in pre-show build of booth
• Attend show (if required)
• Work with testing, storing, organizing, and dispatching demo and loaner equipment
• Reports all quality and service issues to the appropriate personnel
• Trains internal personnel, external technicians and customers on the proper repairs of ETC products
• Ensures training workshops have adequate preparation
• Ensures training attendees are educated on ETC products
• Provides product testing for R&D as required
• Occasionally provides technical support in the field
• Performs other duties as assigned
• Completes special projects and requests in a timely and positive fashion

Minimum Requirements:
• Technical degree in Electronics or equivalent or comparable business experience in increasingly responsible positions in the related discipline
• 3-5 years previous experience with electronic repair, preferred
• Problem solving and troubleshooting skills
• Verbal and written communication skills
• Ability to speak English and Dutch
• Ability to occasionally travel throughout Europe
• Ability to work independently
• Knowledge of PCB, electronics and mechanical assembly
• Able to read prints and schematics
• Manual dexterity skills
• Good soldering skills and surface mount techniques
• Able to use hand tools, small power tools, and test equipment
• Knowledge of current wiring regulations
• Computer skills (Outlook, Internet, Word, Excel, PowerPoint)
• Ability to lift up to 23Kgs

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