Technical Inside Sales Engineer – emerson – Ede

  • Ede

emerson

Emerson Discrete Automation Benelux is looking for a Technical Inside Sales Engineer for our office in EDE, GELDERLAND, Netherlands. The main objective is to provide best technical support for the Emerson Discrete Automation Group (Aventics, Asco, Topworx, Tescom) Products & Solutions to Customers, Sales Representatives, Business partners and Intermediaries while guaranteeing a positive Customer Experience and ensuring efficient collaboration with technical support, order management, outside sales or any other department involved in providing speedy and knowledgeable responses that solve Customer’s problems. We look forward to seeing your application! 

In This Role, Your Responsibilities Will Be:

  • Manage technical enquiries for entire portfolio; handle technical requests and quotations; track quotations to Customers, on behalf of Salespersons.
  • Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are accurately managed and closed to Customer Satisfaction
  • Generate leads for sales force CRM through active listening and probing for customer requirements and opportunities
  • Provide internal feedback within the company regarding customer concerns, by gathering and analysing the broad source of information collected through Customer interactions.
  • On request, participate in trade shows for both duty and surveys as requested by Sales & Marketing
  • Maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolution, new products introduction, obsolescence, replacement products
  • Ensure that any activity, task, and responsibility, as well as all transactions, are handled and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System
  • Who You Are:

    You are details oriented and you have the ability to work under time pressure. You consistently detect non-conformities and report them contributing to continuous improvement. You understand the needs of the customer. You are a cooperative team member, you have good technical knowledge and you’re looking for continuous development.

    For This Role, You Will Need:

  • Intermediate degree in engineering – technical knowledge in mechanical, electrical, IT and automation
  • Strong analytical skills and problem-solving abilities; proactive
  • sense; interest for Commercial role and environment
  • Willingness to interact and work with others; be a great teammate.
  • Direct and interactive digital skills and electronic business interfaces: Outlook, Microsoft Office, Teams etc
  • Preferred Qualifications that Set You Apart: 

  • Excellent verbal and written communication skills in following languages (Dutch, English) and preferably French. 
  • Preferable progressive industry experience in Fluid automation or process related industry
  • Our Offer to You

    We understand the importance of work-life balance and are dedicated to supporting our employees’ personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is encouraging and rewarding. 

    Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalise your work-life mix. 

    Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us.

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